Child free policy
HI Therapies is a child-free salon and we do not allow anyone under the age of 10 in the salon. Anyone between the ages of 10-16 must be accompanied by an adult.
Deposits
We require a 50% deposit for new clients, which can be fully redeemed against your treatment on the day. For future and ongoing appointments, we require a £10 deposit which is redeemable at the time of your appointment. If you are late for your appointment (meaning we do not have reasonable time left to perform your treatment to a high standard), this will be treated as a last-minute cancellation.
Cancellations
We have a strict 24-hour policy for changes or cancellations. If cancelled or changed within 24 hours of your appointment, your deposit is non-refundable and non-transferable. If you cancel within 4 hours of your appointment, this is classed as a last-minute cancellation and will be charged at 50% of the appointment cost. If we can fill the appointment, any charges made will reflect this. A new deposit may be required before you can make another appointment. If late/last minute cancellations occur more than 3 times within a 12-month period, we reserve the right to refuse future bookings without 100% non-refundable payment upfront.
No shows
All no shows will be charged at 100%. If your deposit does not cover this charge and we have no saved card on file, you will not be able to book another appointment until your account has been cleared of any owing funds. If you book online, you agree to have your card details saved for cancellation and no-show charges.
Treatments
Due to the nature of some of the treatments, variations can occur. It is not HI Therapies responsibility to remind you of your appointment. If you are late, or arrive without having completed your consultation forms, we cannot guarantee we will still be able to do your treatment. If we can still do your treatment, the time may be amended, and you will be charged the original price. Any courses purchased must be used within 12 months, unless stated otherwise upon purchase.
Payments & Bookings
We are strictly by appointment only. We get extremely busy and recommend booking well in advance, especially for evenings and weekends. Payments accepted are all credit and debit cards and in date Gift Vouchers. We do not accept cheques.
Gift vouchers
Gift vouchers are available for any treatment or monetary amount and must be used within the expiry date stated. You cannot use gift vouchers in conjunction with any offers or promotions. Lost or stolen gift vouchers will not be refunded and no cash alternatives are available. If the treatment exceeds the value of the voucher, then further payment will be required. Gift vouchers cannot be extended under any circumstance.
Refunds
No refunds are given on products or vouchers. Customers are expected to ensure they are happy with the result of their treatment before leaving the premises, as refunds after leaving will not be given.
Treatcard
No cash alternative offered. All treatcard appointments must be booked alongside another paid treatment. Points will be removed from your account after 12 months of an inactive account. We reserve the right to change/amend treatcard treatments at any time.