Post COVID-19 policies
Prior to your appointment

  • Please notify us if you have experienced any Covid symptoms, or have been in contact with anyone that has
  • You will be emailed any relevant consultation forms 24-48 hours prior to your appointment. Please ensure these are completed as soon as possible. We would recommend to use your phone as you will be required to sign the forms using your finger, and this can be difficult when using a non-touch screen computer
  • Due to strict appointment spacing, please leave plenty of time to travel to the salon as we may not be able to accept late arrivals
  • Our waiting area is open but a maximum of two people are allowed in the waiting area at one point. We would advise arriving no more than five minutes early to your appointment to avoid having to wait outside

During your appointment

  • Upon arrival, we will ask you to sanitise your hands and to wear a mask or face covering to your appointment. We’d love for you to bring your own mask to reduce on wastage, however we can provide disposable ones if required
  • Refreshments will not be available before, during or after your treatments
  • Our therapists will be wearing full PPE during all appointments
  • We ask that you do not bring anyone else with you to your appointment
  • Our toilet will be for emergencies only so please plan ahead if possible
  • Maintaining safe distancing (where possible) to be adhered to at all times

After your appointment

  • We now accept card and cash payments
  • We will not be providing appointment cards so please bring your diary and a pen with you to your appointment
  • Rest assured we will perform a full sanitisation of each working area/room after each client, adhering to the strictest safety measures

Child free policy
HI Therapies is a child-free salon and we do not allow anyone under the age of 10 in the salon. Anyone between the ages of 10-16 must be accompanied by an adult*.
*PLEASE NOTE – Regardless of our child free policy, please do not bring anyone with you to your appointment whilst we have our temporary COVID-19 policies in place.
We have taken much time to consider implementing this policy in order to enhance our overall customer experience for anyone and everyone visiting the salon. We have a few reasons for putting this policy in place but the main reason, and certainly the most important for having a strict child-free policy, is due to the issue of Health and Safety.
We realise this policy will not suit everyone, however; we do hope you can understand our reasoning and please do give us a call to discuss any issues with future appointments.

We require a deposit for large appointments or for new clients, which can be fully redeemed against your treatment on the day. We require 24 hours notice for changes or cancellations for all treatments. If cancelled or changed within 24 hours of your appointment, a cancellation fee may be required before you can re-book or re-schedule your appointment and your deposit (if any) may be affected. You will also be given the option to have any treatcard points removed if you do not wish to pay the cancellation fee. If missed appointments/no shows occurs more than 3 times, we reserve the right to refuse future bookings without 100% payment upfront.

Due to the nature of some of the treatments, variations can occur. It is not HI Therapies responsibility to remind you of your appointment. If you are late, or arrive without having completed your consultation forms, we cannot guarantee we will still be able to do your treatment. If we still can do your treatment, time may be amended to suit and you will be charged the original price. We aim to see all clients within 10 minutes of your appointment, as some treatments may run over due to unforeseen circumstances. Any courses purchased must be used within 6 months, unless stated otherwise upon purchase.

Payments & Bookings
We are strictly by appointment only. We get extremely busy and recommend booking well in advance, especially for evenings and weekends. Payments accepted are all credit and debit cards and in date Gift Vouchers. We do not accept cheques. Deposits may be required to secure bookings.

Gift vouchers are available for any treatment or monitory amount and must be used within the expiry date stated. You cannot use gift vouchers in conjunction with any offers or promotions. Lost or stolen Gift Vouchers will not be refunded and no cash alternatives are available. If the treatment exceeds the value of the voucher then further payment will be required. Gift vouchers cannot be extended under any circumstance.

No refunds are given on products or vouchers. Customers are expected to ensure they are happy with the result of their treatment before leaving the premises, as refunds after leaving will not be given.

No cash alternative offered. All treatcard appointments must be booked alongside another paid treatment. Points will be removed from your account after 12 months of non-use or in line with our cancellation policy. We reserve the right to change/amend treatcard treatments at any time.