Post COVID-19 policies
Prior to your appointment

  • Please notify us if you have experienced any Covid symptoms, or have been in contact with anyone that has tested positive for covid within the last 5 days and we can advise accordingly
  • Due to strict appointment spacing, please leave plenty of time to travel to the salon as we may not be able to accept late arrivals

During your appointment

  • Upon arrival, we will ask you to sanitise your hands. It is no longer compulsory to wear a face mask but you can still do so if you’d prefer
  • Our therapists can wear PPE during your appointment if required

After your appointment

  • We now accept card and cash payments, but card payment is preferable
  • We do not provide appointment cards so please bring your diary and a pen with you to your appointment
  • We can book up 4-6 weeks ahead for during the week, and up to 6-8 weeks ahead for evenings and weekends so please always ensure you have an appointment booked before you leave the salon to avoid disappointment. We would recommending booking at least 2 appointments ahead to ensure you have the date, time and therapist you want

Child free policy
HI Therapies is a child-free salon and we do not allow anyone under the age of 10 in the salon. Anyone between the ages of 10-16 must be accompanied by an adult.
We have taken much time to consider implementing this policy in order to enhance our overall customer experience for anyone and everyone visiting the salon. We have a few reasons for putting this policy in place but the main reason, and certainly the most important for having a strict child-free policy, is due to the issue of Health and Safety.
We realise this policy will not suit everyone, however; we do hope you can understand our reasoning and please do give us a call to discuss any issues with future appointments.

Cancellations
We require a 50% deposit for new clients, which can be fully redeemed against your treatment on the day. We require 24 hours notice for changes or cancellations for all treatments. If cancelled or changed within 24 hours of your appointment, your deposit is non-refundable and a cancellation fee may be required before you can re-book or re-schedule your appointment. You will also be given the option to have any treatcard points removed if you do not wish to pay the cancellation fee (only applicable to those who have a treatcard). If late cancellations occurs more than 3 times, we reserve the right to refuse future bookings without 100% payment upfront. All no shows will be charged in full. Online booking deposits vary, depending on the treatment booked.

Treatments
Due to the nature of some of the treatments, variations can occur. It is not HI Therapies responsibility to remind you of your appointment. If you are late, or arrive without having completed your consultation forms, we cannot guarantee we will still be able to do your treatment. If we still can do your treatment, time may be amended to suit and you will be charged the original price. Any courses purchased must be used within 6 months, unless stated otherwise upon purchase.

Payments & Bookings
We are strictly by appointment only. We get extremely busy and recommend booking well in advance, especially for evenings and weekends. Payments accepted are all credit and debit cards and in date Gift Vouchers. We do not accept cheques. Deposits may be required to secure bookings.

Vouchers
Gift vouchers are available for any treatment or monitory amount and must be used within the expiry date stated. You cannot use gift vouchers in conjunction with any offers or promotions. Lost or stolen Gift Vouchers will not be refunded and no cash alternatives are available. If the treatment exceeds the value of the voucher then further payment will be required. Gift vouchers cannot be extended under any circumstance.

Refunds
No refunds are given on products or vouchers. Customers are expected to ensure they are happy with the result of their treatment before leaving the premises, as refunds after leaving will not be given.

Treatcard
No cash alternative offered. All treatcard appointments must be booked alongside another paid treatment. Points will be removed from your account after 12 months of an inactive account, or in line with our cancellation policy. We reserve the right to change/amend treatcard treatments at any time.