Post COVID-19 policies
Prior to your appointment
Please notify us if you have experienced any cold or flu like symptoms, or have been in contact with anyone that has had these symptoms in the past 14 days so we can re-schedule your appointment
You will be emailed any relevant consultation forms 48-24 hours prior to your appointment. Please ensure these are completed as soon as possible. We would recommend to use your phone as you will be required to sign the forms using your finger, and this can be difficult when using a non-touch screen computer
Due to strict appointment spacing, please leave plenty of time to travel to the salon as we may not be able to accept late arrivals
Please do not arrive too early for your appointment as you will not be able to come into the salon until the time of your appointment
During your appointment
Upon arrival, we will ask you to wash your hands immediately and to wear a mask to your appointment. We’d love for you to bring your own mask to reduce on wastage, however we can provide disposable ones if required
Refreshments will not be available before, during or after your treatments
Our therapists will be wearing full PPE during all appointments
We ask that you do not bring anyone else with you to your appointment
Our toilet will be for emergencies only so please plan ahead if possible
Maintaining safe distancing (where possible) to be adhered to at all times
After your appointment
We will only be accepting card payments for the foreseeable future
We will not be providing appointment cards so please bring your diary and a pen with you to your appointment
Rest assured we will perform a full sanitisation of each working area/room after each client, adhering to the strictest safety measures
Please be aware our seating areas will be closed and you will be required to leave the salon straight after your appointment
Child free policy
HI Therapies is a child-free salon and we do not allow anyone under the age of 10 in the salon. Anyone between the ages of 10-16 must be accompanied by an adult*.
*PLEASE NOTE – Regardless of our child free policy, please do not bring anyone with you to your appointment whilst we have our temporary post COVID-19 policies in place.
We have taken much time to consider implementing this policy in order to enhance our overall customer experience for anyone and everyone visiting the salon. We have a few reasons for putting this policy in place but the main reason, and certainly the most important for having a strict child-free policy, is due to the issue of Health and Safety.
We realise this policy will not suit everyone, however; we do hope you can understand our reasoning and please do give us a call to discuss any issues with future appointments.
We require a deposit for large appointments or for new clients, which can be fully redeemed against your treatment on the day. We require 24 hours notice for changes or cancellations for all treatments. If cancelled or changed within 24 hours of your appointment, a cancellation fee may be required before you can re-book or re-schedule your appointment and your deposit (if any) may be affected. You will also be given the option to have any treatcard points removed if you do not wish to pay the cancellation fee. If missed appointments/no shows occurs more than 3 times, we reserve the right to refuse future bookings without 100% payment upfront.
Due to the nature of some of the treatments, variations can occur. It is not HI Therapies responsibility to remind you of your appointment. We ask you to arrive 5-10 minutes prior to your appointment, and 10-15minutes if you need to fill out consultation forms. If you are late, we cannot guarantee we will still be able to do your treatment. If we still can do your treatment, time may be amended to suit and you will be charged the original price. We aim to see all clients within 10 minutes of your appointment, as some treatments may run over due to unforeseen circumstances. Any courses purchased must be used within 6 months, unless stated otherwise upon purchase.
Payments & Bookings
Advanced booking is highly recommended. We get extremely busy, especially evenings and weekendPayments accepted are all credit and debit cards, cash and in date Gift Vouchers. We do not accept Cheques. Deposits may be required to secure bookings.
Gift vouchers are available for any treatment or monitory amount and must be used within the expiry date stated. You cannot use gift vouchers in conjunction with any offers or promotions. Lost or stolen Gift Vouchers will not be refunded and no cash alternatives are available. If the treatment exceeds the value of the voucher then further payment will be required. Gift vouchers cannot be extended under any circumstance.
No refunds are given on products or vouchers. Customers are expected to ensure they are happy with the result of their treatment before leaving the premises, as refunds after leaving will not be given.
No cash alternative offered. All treatcard appointments must be booked alongside another paid treatment. Points will be removed from your account after 12 months of non-use or in line with our cancellation policy. We reserve the right to change/amend treatcard treatments at any time.
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3rd Party Policies
Related services and offerings linked to or from this website have their own privacy statements that can be viewed by clicking on the corresponding links within each respective website. Since we do not have control over the policies or practices of participating merchants and other third parties, we are not responsible for the privacy practices or contents of those sites. We recommend you review their policies before you provide any personal information or complete any transaction with them.