Please click here to view our new post COVID-19 policies and procedures

We have a few ways to purchase gift vouchers. You can pop by the salon to purchase, call us on 01202 299778, or purchase them online by clicking here.

We accept all major credit and debit cards plus AMEX and in date gift vouchers. We do not accept cheque payments.

You can read more about our cancellation and child-free policy, and our treatment T&C’s here.

A bikini wax is the hair removed outside your knicker line, a high bikini is slightly more hair removed from the top and underneath, a Brazilian is a strip left down the centre of the pubic area and all other hair removed, and a Hollywood wax is all hair removed from top, sides and underneath.

Strip wax is used for larger areas like legs and arms and is a warm wax applied to the skin and removed quickly with a wax strip. Hot Wax is better for smaller, more sensitive areas and is applied to the skin and removed quickly without any wax strips. Hot Wax is usually better for more intimate areas e.g bikini area due to their sensitivity. Hot wax can pick up hair as small as 1mm, and we also use an oil first to create a barrier and to protect, so the only thing we remove is your hair and not your skin! Our therapists will always advise you on what method is best for you prior to doing the treatment. Please note, for intimate areas we will only use hot wax.

We would recommend leaving it at least 14 days after the last time you shaved, and between 4-6 weeks after your last wax. Ideally the hair needs to be around 1cm in length for best results. Please note if the hair isn’t long enough we may still charge for late cancellation so please ensure you let us know in plenty of time.

Read more about our patch testing policy here

Waxing may leave your skin slightly pink however this usually dies down within an hour or so and is completely normal with all waxing. We can provide some make-up after any facial wax to help cover any redness occurred. 

There are a few things you will need to take into account before your appointment with us. If you have any other facial/aesthetic appointments within 2 weeks of your treatment, please inform us and we can let you know if you can still have the treatment. We require you to avoid sun/UV exposure (including sunbeds) for 48 hours prior, and also recommend not to use strong AHA’s/BHA’s, Vitamin A products or fake tan for 3-4 days before your appointment.

This is a very broad and personal question, and will depend on many things so we’d highly recommend to give us a call to advise you properly. Or if you’d like a more in-depth consultation with one of our skincare specialists you can find out more here.

The CACI Synergy is our latest and most advanced facial system that has been shown to reduce wrinkle depth by up to 75% and improve skin elasticity by up to 88%. It offers a variety of exclusive technologies including our unique S.P.E.D® Dual Action Technology, that provides simultaneous skin rejuvenation and facial toning

HI Therapies is a child-free salon and we do not allow anyone under the age of 10 in the salon. Anyone between the ages of 10-16 must be accompanied by an adult.

We have a whole range of treatments specially designed for and during your pregnancy, as long as you are past your 1st trimester. We can adapt many of our treatments to suit pregnancy, so even if the treatment you want isn’t listed under our pregnancy section, please call us to find out how and if we can adapt the treatment you’d like. 

Please give us a call to check before booking in and we can advice you correctly.


We stock Environ, AlumierMD, Advanced Nutrition Programme, JemmaCo, CACI, HD Brows, CND solar oil and rescue Rxx and Natures Way health drinks. Shop online here.

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And finally…..

If there is a question that is not covered above, please feel feel to give us a call and we will be happy to answer all questions and queries you have.