Child free policy: We have taken much time to consider implementing this policy in order to enhance our overall customer experience for anyone and everyone visiting the salon. HI Therapies is a child-free salon and we do not allow anyone under the age of 10 in the salon. Anyone between the ages of 10-16 must be accompanied by an adult.
We have a few reasons for putting this policy in place but the main reason, and certainly the most important for having a strict child-free policy, is due to the issue of Health and Safety.
Children are unpredictable and understandably like to go exploring, or more inevitably, cry when bored, both can cause a distraction to the staff member. We simply cannot perform your treatment to the best of our ability whilst keeping an eye on children wandering freely around the treatment room with dangerous equipment and products readily available that could be hazardous to them.
We understand every child can behave differently and some will cause no disruption and never behave in such a manner, however we cannot discriminate from parent to parent with regards to whose children we allow in the salon.
We also have the issue of clients coming to the salon to receive a relaxing treatment which they may have been saving up for or received as a present. If you have ever had a relaxing treatment, then you’ll know how loud, unpredictable noises or disruptions to these treatments can be distressing and not relaxing at all! This can leave our clients feeling stressed, frustrated and quite rightly, not satisfied. We pride ourselves on having a calming and relaxing environment and that cannot be maintained when children are in the salon.
We have had various feedback from parents and non-parents of whether they wish this policy to be implemented. Many parents are more than happy with the new policy, so they can have a place to escape and have some time for themselves in a completely child-free zone!
We realise this policy will not suit everyone, however; we do hope you can understand our reasoning and please do give us a call to discuss any issues with future appointments.
Cancellations: We require a deposit for large appointments, which can be fully redeemed against your treatment on the day. We require 24 hours notice for changes or cancellations for all treatments. If cancelled or changed within 24 hours of your appointment, a cancellation fee may be required before you can re-book or re-schedule your appointment and your deposit (if any) may be affected. You will also be given the option to have any treatcard points removed if you do not wish to pay the cancellation fee. If missed appointments/no shows occurs more than 3 times, we reserve the right to refuse future bookings without 100% payment upfront.
Treatments: Due to the nature of some of the treatments, variations can occur. It is not HI Therapies responsibility to remind you of your appointment. We ask you to arrive 5-10 minutes prior to your appointment. If you are late, we cannot guarantee we will still be able to do your treatment. If we still can do your treatment, time may be amended to suit and you will be charged the original price. We aim to see all clients within 10 minutes of your appointment, as some treatments may run over due to unforeseen circumstances. Any courses purchased must be used within 12 months.
Payments & Bookings: Advanced booking is highly recommended. Payments accepted are all credit and debit cards, cash and in date Gift Vouchers. We do not accept Cheques. Deposits may be required to secure bookings.
Vouchers: Gift vouchers are available for any treatment or monitory amount and must be used within the expiry date stated. You cannot use gift vouchers in conjunction with any offers or promotions. Lost or stolen Gift Vouchers will not be refunded and no cash alternatives are available. If the treatment exceeds the value of the voucher then further payment will be required. Gift vouchers cannot be extended under any circumstance.
Refunds: No refunds are given on products or vouchers. Customers are expected to ensure they are happy with the result of their treatment before leaving the premises, as refunds after leaving will not be given.
Treatcard: No cash alternative offered. All treatcard appointments must be booked alongside another paid treatment. Points will be removed from your account after 12 months of non-use or in line with our cancellation policy. We reserve the right to change/amend treatcard treatments at any time.
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